Shipping policy
At Petnery, we're committed to delivering your pet's calming essentials as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
Please Note:
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Orders are not processed on weekends or public holidays.
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Processing times may be slightly longer during peak seasons, holidays, or periods of high order volume.
Shipping Destinations
We currently ship to the following countries:
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United States
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United Kingdom
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Canada
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Australia
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France
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Germany
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Ireland
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Italy
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Japan
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New Zealand
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Sweden
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Switzerland
Shipping Times
Estimated Delivery Time
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Processing Time: 1–3 Business Days
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Standard Shipping: 7–15 Business Days
Please note that delivery times may vary due to factors beyond our control, including:
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Product availability
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Carrier delays
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Weather conditions
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Customs clearance procedures
We always strive to ensure your order arrives as quickly as possible.
Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery location.
From time to time, we may offer:
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Free shipping promotions
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Discounted shipping on selected orders
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking information to update after receiving your shipment confirmation.
Incorrect Shipping Address
Please ensure that your shipping address is entered correctly at checkout.
Petnery is not responsible for orders delivered to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at:
Delayed or Lost Packages
While we work with trusted fulfillment partners and shipping carriers, occasional delays may occur that are outside of our control.
If your package appears significantly delayed or is believed to be lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@petnery.com
We're always happy to help 🐾