Shipping policy

  

Thank you for shopping with Petnery!
 Below you can find our average production and shipping times.

Production Time

Every item is made to order.
 Please allow 2–3 business days for production before your order ships.

Holiday Notice:
 During peak seasons and holidays, production times may extend to 2–5 business days.

Shipping Times (Average Estimates)

USA: 2–5 business days

UK: 5–10 business days

Canada: 10–30 business days

Australia: 10-30 business days

Rest of World: 10–30 business days

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.
 Tracking updates may take 1–3 business days to display.

Shipping Delays

Shipping times are estimates and may vary due to:

  • Carrier delays
  • Customs processing
  • Local postal service conditions
  • Holidays or peak seasons


Petnery is not responsible for delays caused by carriers or customs.

Wrong Address Disclaimer

If the provided shipping address is incorrect, we cannot guarantee order recovery.
 Please double-check your address at checkout.

Lost or Stolen Packages

If a package is marked “Delivered” but you haven’t received it, please contact your local postal service first.
 We will assist as much as possible, but Petnery is not responsible for stolen or misplaced packages.

Questions?

We’re always happy to help!
 📩 support@petnery.com